Frequently Asked Questions
Orders & Shipping
How long will my order take to process?
Most orders are processed within 1-3 business days. During peak periods, processing may take slightly longer.
What shipping methods do you offer?
We offer standard and express shipping options. Delivery times vary depending on your location.
Do you ship internationally?
Yes! We ship worldwide. Shipping costs and delivery times depend on the destination.
Can I track my order?
Yes, once your order is dispatched, you’ll receive a tracking link via email.
Returns & Exchanges
What’s your return policy?
We accept returns within 30 days of delivery, provided items are unused and in original condition.
How do I return an item?
To initiate a return, visit our Returns Center at erstwilderdesign.com. Follow the instructions and include the return form with your package.
Do you offer exchanges?
Yes, we offer exchanges for faulty or incorrect items. Please contact us for assistance.
Products & Care
What materials are used in your products?
Our pieces are crafted from high-quality materials, including enamel, resin, and metal. Each product listing includes detailed material information.
How do I care for my jewelry?
To maintain your jewelry’s quality, avoid exposure to water, perfumes, or harsh chemicals. Store in a dry place when not in use.
Are your products nickel-free?
Yes, all our products are nickel-free and hypoallergenic.
General
Do you offer gift wrapping?
Yes! Select the gift wrap option at checkout for a beautifully packaged present.
Can I cancel or modify my order?
If your order hasn’t been processed, contact us immediately. We’ll do our best to assist, but modifications aren’t guaranteed.
Where can I find size guides?
Size guides are available on each product page or in our Help Center at erstwilderdesign.com.
Do you restock sold-out items?
Some items may be restocked. Sign up for notifications on the product page to stay updated.
For further assistance, please refer to our Help Center or reach out via the contact form on erstwilderdesign.com.